# Contact us

There are multiple ways to contact us. Depending on the subject, please use the most efficient method for the fastest response.

## Help with the Hub/Competition

If you need help with a submission, run, or quota, or if you find a bug on the platform, we suggest trying the following:

* [The Discord server](https://discord.gg/veAtzsYn3M)
  * Please use the correct competition channel whenever possible.
  * Or create a ticket by using the `#ticket-new` channel.
* [The Community Forum](https://forum.crunchdao.com/)
  * Please use the correct competition subcategory whenever possible.

## Help with the KYC process

To avoid leaking any personal information, please try the following:

* [Create a ticket on via the `#ticket-new` channel on the Discord server](https://discord.gg/veAtzsYn3M)
* [Email us at `crew@crunchdao.com`](mailto:crew@crunchdao.com)

## Help with the crytocurrencies

If the exchange requests more information, please try the following:

* [Create a ticket on via the `#ticket-new` channel on the Discord server](https://discord.gg/veAtzsYn3M)
* [Email us at `crew@crunchdao.com`](mailto:crew@crunchdao.com)
* 🚨 **Stay Safe From Scammers** 🚨\
  Your security is our top priority. Please remember:

  * We will **never** ask for your seed phrase, private keys, or wallet password.
  * We will **never** DM you first. Always verify before responding.
  * Beware of fake accounts, airdrop promises, or “support” messages.
  * Only trust information shared through our **official channels**.

  👉 If something feels suspicious, assume it’s a scam and double-check with the team

## Help with Legal

If you have a legal inquiry, try the following:

* [Email us at jean.herelle@crunchdao.com](mailto:jean.herelle@crunchdao.com)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.crunchdao.com/competitions/faqs/contact-us.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.